Below are our standard website Terms & Conditions.
If you would like more information about our terms then please call us or send us an email and one of our trained advisors will be able to help you further.
All contracts concluded between us and you the customer are subject to our standard terms and conditions. This website is for the purpose of communicating prices and availability; it should therefore not be regarded as an offer. A contract is only concluded by sending you confirmation from either your relevant tour operator or if under our ATOL licence a confirmation from Freedom Travel Group. The contractual document is contained in the acceptance from us of your offer, and our terms and conditions which are incorporated into the acceptance and excludes any other representations. This does not affect your statutory rights as a consumer.
Credit / Debit Cards:
A credit card charge may apply to your booking and is usually 2%. Debit cards do not usually attract charge fees, although this can vary depending on the specific provider. We will confirm these details to you specifically at time of booking.
We offer a wide variety of hotels and packages from a variety of hotel providers and airlines. Some rooms on special offer will be 100% non-refundable. If you are unsure at the time of booking please ask one of our call centre team.We will on occasion book your transport with other providers in order to offer you the best prices and departure times. Many flights these days are non exchangeable non refundable therefore we recommend you make sure these are the dates/times you require before committing to a booking with us. If you have any specific queries on the cancellation charges of the elements in your specific package please do not hesitate to contact our support team before you make your booking.
Outside of 12 weeks = Loss of deposit
Between 12-6 weeks before = 50%
Between 6-4 weeks before = 75%
Within 4 weeks of departure = 100%
The relevant tour operator involved with your package will apply. Should you be unsure of any of these details please enquire either by email or telephone.
Please enquire with our call centre staff if you wish to consider making a name change to your booking. Name changes are at the discretion of the operators involved with the booking. Amendment charges may apply.
Failure to provide your reservation:
If for any reason we or a tour operator which we have used cannot provide the holiday booked by you, then we will look to provide a suitable alternative and also chase a tour operator on your behalf for a suitable resolution.
All holidays and flights advertised in this website are bound by the relevant Tour Operators terms and conditions and are subject to availability. Please request these through our support centre should you have any queries. All bookings made under our own ATOL licence are subject to the Freedom Travel Group Standard ATOL terms and conditions. Please note that not all bookings are ATOL protected. Should you be unsure please enquire with our team.
It is the responsibility of the lead passenger to disclose facts about any passengers that may affect their ability to travel e.g., a) Criminal Offences (Persons wishing to travel to the USA that have any criminal records including driving offences, must declare these at the time of booking the holiday) b) previous deportations from the destinations that you are travelling to. You will also need to ensure that you are permitted to travel to the USA and that you organise your ESTA Visa before travel. This may be chargeable by the US government. Without an ESTA you will not be permitted to fly.
It is a condition of booking that you take out adequate and sufficient travel insurance cover. We reserve the right to refuse to accept any order placed by you the customer if you are unable to provide proof of cover.
Each Tour Operator or Airline reserves the right to change holiday details and/or flight and routes. The prices shown on this website are valid at the time of input; however we reserve the right to change our prices or other details at any time. Prices may go up or down. Our sales Agents will always confirm the correct price or advise of any amendments before your Holiday or Flight booking is confirmed.
We cannot be held responsible for any loss or delay that may occur as a result of passports or visas not being produced for travel. The lead passenger must be aged 18 years or over and must accept responsibility for all travelling.
The carriage of passengers and their baggage is subject to provisions of the Warsaw convention (as amended if applicable) national legislation and the carriers conditions of carriage.
Please be aware that the above conditions are for accommodation only bookings. Each airline have their respective booking conditions which can be given upon request. Most airlines flights are non changeable and non refundable after booking.
Website / Your Information:
Reference on this website to our, we and us are references to World Travellers UK. As a member of ABTA the Association of British Travel Agents, we are able to offer complete peace of mind to you the customer that your holiday money is safe in our hands. We operate as a retail agent for Tour Operators under ABTA number J6150, a branch of the Freedom Travel Group which is part of the Co-op Group Travel 2 Holdings Limited. If you are purchasing a package with Flight and Hotel or Flight and Car Hire your package will be fully ATOL protected under Freedom Travel Group ATOL 6042. From October 1 2012 you will be issued with an Atol certificate within 24 hours of booking which you should keep safe and take on holiday with you to show your financial protection.
Clicking on any external site links will result in leaving this website any transaction will be made directly with the third party outside of the protection we offer.
Access to this web site is conditional on your agreement that the contents and all matters which arise between you the customer and us will be governed by English law.
We collect information such as name, address and email address when an enquiry is generated, or a booking is made. We will use your information for administration, customer services and targeted marketing. In order to fulfil our commitments to you we will disclose your information to our service providers and agents. We may contact you by mail, telephone, fax or email to let you know about any other products, services or promotions that may be of interest to you.
Data Protection Statement:
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)
Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal's use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.
You are entitled to a copy of your information held by us. If you would like to see this please ask us. We may make a small charge for providing this to you.
In rare cases errors in pricing may occur when using our reservation system. We regret that any booking made of an erroneous price will be void. Accordingly, you cannot seek to rely on an erroneous price when making a booking.